Refund policy
Return and Refund Policy
At Kuvings Cambodia (Koona Co., Ltd), we are committed to providing high-quality products and excellent customer service. To ensure customer satisfaction, we offer a specific return and refund policy under certain conditions.
Return and Refund Conditions
- Damaged or Defective Products:
- If you receive a product that is damaged or defective, you are eligible for a return or exchange.
- To qualify, you must notify us within 7 days of receiving the product.
- The product must be unused and in its original packaging.
- No Returns for Other Reasons:
- We do not provide refunds or accept returns for any other reasons, including but not limited to:
- Change of mind after placing an order.
- Incorrect orders
- Unwanted gifts
- Damaged or Defected product which is not the fault of the provider. (Not accept the delivered product due to any reason of the receiver)
- Damaged or Defected product which are not preserved following to the instruction.
How to Request a Return or Exchange
- Contact Customer Service:
- Email us at info@koona.com.kh or call us +855 69 666 999 to initiate a return or exchange.
- Provide your order number, a description of the issue, and any relevant photos of the damaged or defective product.
- Return Process:
- Once your return request is approved, we will provide you with instructions on how to return the product.
- Please ensure the product is securely packaged to avoid further damage during transit.
- Inspection and Processing:
- Upon receiving the returned product, our team will inspect it to verify the damage or defect.
- If the product is found to be damaged or defective, we will process your exchange or issue a store credit as per your preference.
Contact Us
If you have any questions or need further assistance, please do not hesitate to contact our customer service team at info@koona.com.kh or +855 69 666 999.
